What if I forget my password?

Follow the steps below to reset the password to your account and continue to participate in the Challenge. After the reset of your password you will be automatically logged in to the Challenge app.

1. Click on Forgot Password on the Log In screen in the open Challenge app.

(Image #1)

2. Enter your Email Address that you are using for your Challenge account in the email field and click Email me a Password Reset Token/Code, and the Reset Token/Code will be sent to your email address. (Image #2)

 

3. Without closing the Challenge app, go to your Email Inbox and open the Message from Heka Health Inc. to get the auto generated token/code for resetting your password. (Image #3)

 

4. Go back to the Challenge app and enter Token/Code and new passwordAfter you enter and Confirm your new password, click on Reset my Password. You will be automatically logged into the app after confirming the Password Reset message. (Image #4)

 

5. Congratulations! The password has been reset!

Image #1: Forgot Password
Login Screen.png
Android Login Screenshot_20200416-165406
Image #2: Email me a Reset
Token/Code
Forgot password (enter email).png
Android Reset PW Code Token Screenshot_2
Image #3: Open Email to get
a Reset Token/Code
Received reset token.jpg
open received reset token.png
Image #4: Enter Reset Token/Code and New Password
Password reset.png