Walk FAQ's

When initially setting up your app you will be presented with a 'Pair Tracker' page (shown in the first image). To get your tracker to start transmitting data via Bluetooth LE you need to tap the large metal piece (shown in the second image) three times (3X). After tapping 3X, your tracker will vibrate and you will see a green flashing light. You will then see your tracker serial number come up on a list. If there are other trackers nearby in pairing mode you may see other serial numbers but yours should be at the top of the list (and also match the serial number printed on the box you received your tracker). When you select your tracker's serial number, your tracker will vibrate to confirm that it is now paired with your app. Note that you can unpair your tracker by going to your Account Settings page.

01

How do I pair my tracker to the app?

02

How do I sync my step data to my app?

On the dashboard page of your app, click any place within the 'Today's Steps' circle shown in the third image. If your tracker has put its Bluetooth LE connection in dormant mode to save battery life, you will be instructed to tap the large metal piece at the top of your tracker band three times (3x). The app will then pull the latest data from your tracker and will show data transfer progress by displaying a colored line around the circle.

03

How do I charge my tracker and how often?

The large metal piece on your tracker (the part that you must tap 3x for pairing and synching), can easily be separated from the band. Once removed, you will see a small port in which you can plug in one end of the charger cable provided to you. The other end can plug into any USB power source. When charging, you will see a red and green light flashing alternatively in the metal piece. When the device is fully charged you will see a solid green light. It takes about 1 hour to fully charge your device. Each full charge should last around 3-5 days but we recommend charging the device on a daily basis at night.

04

What do the red and green lights on the top metal part of the tracker signify?

  • Solid Red: unable to pair or connect your tracker (try 3x tap again)

  • Green Flashing: tracker trying to connect to the app via Bluetooth LE (typically after tapping 3 times to pair)

  • Red and Green Flashing: your device is successfully charging

  • Solid Green: device is fully charged (only displays while being charged)

05

How can I view the Challenge Leaderboard and how often does the data get refreshed?

Each Challenge has a unique leaderboard URL. Please ask the Challenge coordinator for the URL for your specific challenge. Data on the leaderboard gets refreshed once every 10 minutes.