Challenge FAQs

Which mobile devices support the Walking Challenge app?


Heka Health’s Walking Challenge apps are supported on the following mobile platforms:

  • Apps are supported on the three most recent major iOS versions (e.g., iOS 13, 12, 11) and the four most recent major Android OS versions (e.g., Android 10, 9, 8, 7) that have not been customized by the manufacturer.


For participants that don’t have one of the supported mobile devices listed above, you can sync your step data at a Heka Health kiosk station if it is available for your Challenge program.

How do I register for a Challenge?


For Challenges using the Heka Walk app: after downloading the app, select the Challenge you are joining. If you just want to try it out for yourself, select the 'Personal' Challenge.  Complete the registration fields and select 'Accept'.


For custom Challenge apps: after downloading the app, you will be immediately taken to the Registration page (if you have previously registered you can simply click 'I already have an account'). Once you have completed filling out the required registration fields select 'Accept'.


How do I pair my activity tracker to the app?

After registering, you will be presented with a 'Select Tracker' page (as shown in Image #1). 

Built-In Step Sensors in Smart Phones/Tablets

Android users:  select Google Fit or, if available for your phone, direct integration with your device’s built-in step counter.  

iOS users: if you haven't used Apple's Health App previously, you need to activate the Health App that is installed with your iOS. Then select Apple's Health App as your tracking device and allow the Challenge app to get step data from the Health App. You will then be taken to the 'Health App Step Sources' page where you can select your device's name as shown in Image #2. 

Apple Watch and Withings

Apple Watch and Withings step data can also synch with the Walking Challenge app via Apple's Health App.  Select 'Apple's Health App' in the Select Tracker page and you will be shown a list of available Health App step sources as shown in Image #2.  Select which of those step sources you would like to use for the Challenge app.

Please note that Apple Health can track step data from multiple sources.  Thus, the total number of steps shown in your Health app may be a sum total of steps from more than one source.  To see how many steps that are coming just from your Apple Watch, click "Steps" within the Health app then "Data Sources & Access" then your Watch name.  This will show you how only the number of steps from your Apple Watch (which should match what you see in your Challenge App).  You can follow the same procedure for any other step source including what steps are being calculated directly from your iPhone.

Fitbit and Garmin

Select Fitbit or Garmin on the 'SelectTracker' page. Enter your username and password for your Fitbit / Garmin account and accept the sharing of your step data via the secure Oauth framework.  Once that is setup, your step data will be transferred from the Fitbit / Garmin cloud to the Challenge app when you click 'Tap to sync steps' on the main dashboard.  

Custom Heka Health Activity Trackers

Follow the instructions on how to setup and pair the the custom activity tracker to the app.

Image #1: Select Tracker
Image #2: Health App Source
Image #3: Select Heka Tracker
Image #4: Summary Page

How do I sync my step data to my app?

On the summary page of your app, click the top area entitled 'Tap to sync steps' (see Image #4). The app will connect to your tracker via Bluetooth LE (or via an Internet connection to Fitbit's, Garmin's or Custom Tracker's cloud).  Once connected, the app will start pulling the latest data from your tracker and will show data transfer progress via the line below the sync button.  

Note that step data from 3rd party trackers like Fitbit and Garmin require that step data from their tracking devices are first synced with their own app and cloud servers.  Thus we recommend that you leave your 3rd party app open in the background so that data gets automatically synced.  Note that there can be up to a 15 minute delay in Garmin step data transfers. 


Please sync your step data at least one time a day as some data sources will not provide step data that is over 24 hours old.


How do I charge my custom tracker and how often?

Follow the instructions on how to charge the custom activity tracker.


How does the Challenge Leaderboard data get refreshed?


Data on the leaderboard is refreshed approximately once every 10 minutes.


Additional Features


You can access the following additional features from the More menu accessible via the button in the top right corner on the Summary or on the Leaderboard pages (see Image #5).


  • Scan-In: scan-in any QR codes related to your Walking Challenge;

  • Find My Tracker: when selected your custom tracker will vibrate if it is within range of the app;

  • Account Settings: enables updating of account settings including the ability to ‘un-pair’ your device if you wish to pair a new device to the app;

  • Feedback: please provide feedback on your Walking Challenge experience;

  • Leaderboard: if applicable, a link to an in-app display of the leaderboard will appear.  Note the Top 25 leader board list is updated approximately every 10 minutes while the data listed under My Statistics is current;

  • Log Out: logs you out of the app.

  • Other features may be available depending on your private Challenge 


Image #5: More Menu

How do I reset my Password


Follow the instructions on how to reset your password to login to your Challenge account.